Now Hiring - Sales & Support Specialist - Minneapolis in West St Paul, MN

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: [please apply online]
Job Summary
Provide administrative, deposit, loan preparation/review/documentation/funding support to the team. The team may include a Segment Leader, Team Leader, Relationship Managers, Portfolio Managers, Lead/Supervisor and other Commercial Banking team members. Ensure adherence to standards and regulatory requirements. Work directly with business customers and associates to solve problems and provide superior customer service. Complete projects as assigned.

Job Accountabilities

Work with Relationship Managers and Portfolio Managers to ensure the portfolio administration and risk management of each client relationship is in compliance with established Associated Banc-Corp credit policy, procedure and business strategy as well as commercial and regulatory guidelines. Attend training sessions to hone skills, improve efficiency and develop best practices.

Coordinate all aspects of required loan documentation including but not limited to document requests, corresponding with title insurance companies to order appropriate title work, review loan documents for accuracy, closing the loan with the client, and working with Commercial Loan Services and outside counsel to ensure proper documentation. Perform ongoing maintenance while adhering to compliance guidelines. This may include complex documentation required for loan participations.

Provide general administrative and sales support to the team. Administrative support may include meeting scheduling/coordination, travel planning, correspondence, expense reporting, supply ordering, maintaining up-to-date client, prospect and COI listings, reporting and other projects as needed. Sales support may include monitoring and updating internal systems and tracking data that is crucial to managing the portfolio, reporting and preparing sales presentation materials/collateral, and maintenance of new business pipeline reports, if necessary. Also provide support in the loan preparation/review/documentation/funding and deposit processes. Provides back-up support to other Sales Support team members, as needed.

Support clients and affiliates by solving problems and complex questions to ensure superior customer service which may entail reaching out to Customer Care unit for handling of various service requests like to issue stop payments and process check orders . Function as liaison between operations/support departments, Commercial Banking Sales Teams and customers. Work to establish contacts within the operations and support departments. Act as central resource area for Commercial Banking issues.

Use on line deposit and loan systems to obtain vital customer information. Provide superior customer service and process daily transactions for Commercial Banking customers which may require input and direction from team and/or SSS-Leads. May assist team in passing on client information obtained as well as referring clients to certain products and services.



Education

High School or equivalent combination of education and experience Required

Associate's Degree Business, Finance, Accounting or a related field. Preferred
Experience
2-4 years Banking or office experience. Thorough knowledge of commercial banking products, services, procedures and practices, extensive loan documentation knowledge. Required

Less than 2 years Extensive loan documentation knowledge with Associated Bank systems. Preferred

Less than 2 years Ambit Commercial Lending Operating System Preferred



Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated's anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.